WB-SWS-OBPAS

Frequently Asked Questions:

Q.1. What is SWS-OBPAS?
    Ans.- The Online Building Plan Approval System (OBPAS) has been envisaged by the Department of Urban Development & Municipal Affairs, Government of West Bengal utilizing the benefits of Information Technology to have a Single Window System (SWS) to obtain online NOC(s) for various services related to construction of buildings with the facility of auto-scrutinisation of architectural drawing.
Q.2. Which ULBs & ITAs are eligible to use SWS-OBPAS?
    Ans.- All ULBs (except KMC & HMC), GCITA, NDITA & Sector VI ITA.
Q.3. How will I search SWS-OBPAS?
    Ans.- Use any type of search engine (preferably Google Chrome /Mozilla Firefox).

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Q.4. Can I practice in SWS-OBPAS without any actual file submission?
    Ans.- Yes, you can. Use

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Q.5. What are the contact details of helpdesk (contact no & email address)?
    Ans.- Nagarayan Bhavan, DF-8, Sector - I, Salt Lake City, Kolkata – 700064 Help Desk (11:00 AM to 6:00 PM - on all Govt. Working Days), 3rd Floor, Helpline no.- 033 2334 0025 / 8100212858 Email Id- helpdesk.sws.udma@wb.gov.in
Q.6. What are the services available in SWS-OBPAS?
    Ans.- Please visit SWS-OBPAS website, click on e-services & read.
Q.7. How will I get user manual?
    Ans.- Please visit SWS-OBPAS website, click on User Manual & read.
Q.8. How will I know which class of Consultant to be engaged?
    Ans.- Please visit SWS-OBPAS website, click on Notification button, select order no. 161/MA/O/C_4/1M-31/2015 Pt-III dated the 19th Feb., 2020 & read.
Q.9. Which NOCs are required for Building Plan Approval?
    Ans.- Please visit SWS-OBPAS website, click on NOC Services & read.
Q.10. What are the Fees Structure of Building Plan Approval?
    Ans.- Please visit SWS-OBPAS website, click on Fees Structure (Building Fees) & read.
Q.11. How will I pay fees of Building Plan Approval?
    Ans.- Please visit SWS-OBPAS website, click on Fees Structure (Payment Guidelines) & read.
Q.12. How will I get West Bengal Municipal Building Rules?
    Ans.- Please visit SWS-OBPAS website, click on Notifications tab & read by clicking on notification no.
Q.13. What is meant by Precheck Return?
    Ans.- If Geometrical error(s) exist(s) in the drawing, it will be returned to the consultant after submission.

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Q.14. As a citizen, how will I know different classes of Consultants empanelled in my ULB/ITA & also how to contact with him/her?
    Ans.- Please visit SWS-OBPAS website, click on Downloads option, you will see drop-down List of Technical Personnel, click on that & choose your ULB name. You will see the whole list of Consultants empanelled in your ULB/ITA. From that list, you will find Techinical Personnels' Name., Mobile No., Email Id, which will help you to contact.

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Q.15. I have a 10 years old single storied building. Now I want to add another floor. Is this service available in SWS-OBPAS?
    Ans.- Yes, of course you can. First register yourself & log-in, then select Building Plan for Addition & fill the Common Application Form.
Q.16. I shall complete the construction of my building very soon. After completion, I want to take Occupancy & other services like Water Connection, Drain/Sewer Connection. Will it be possible to avail those services through SWS-OBPAS?
    Ans.- Yes, of course you can apply for those services. First register yourself & log-in SWS-OBPAS. Then fill the Common Application Form of Occupancy.
Q.17. For Architects, is there any need to take recommendation from MED?
    Ans.- Architect registered under Council of Architecture can practice in the same capacity as per UD & MA Deptt. order no. 161/MA/O/C-4/1M-31/2015 Pt. – III dt. 19.2.2020. Further recommendation from MED is not applicable here.
Q.18. What are the rules for empanelment of LBS, Structural Engineer, Geo-technical Engineer and Structural Reviewer?
    Ans.- In terms of sub-rule 2 of rule 14 of West Bengal Municipal (Building) Rules, 2007 (as Amended), the ULB can empanel LBS (Class I & II); recommendation from MED is required for empanelment of structural engineer (Class I & II), geo-technical engineer (Class I & II) and structural reviewer.
Q.19. How can I register Grievances?
    Ans.- There is a Grievance Redressal System in SWS-OBPAS website for managing the complaints of citizen availing service through this system. The citizen may lodge complaint to the respective ULB/ITA on various issues pertaining to this system. All grievances received will be recorded in a central complaints lodging database, which will help the ULBs in systematic monitoring the action taken to resolve these grievances.
Q.20. How does Grievance Redressal System Work ?
    Ans.- Step One : Citizen will log-in & click on Raise Grievance button; Step Two : Citizen will fill the Grievance Redressal Application Form & Submit; Step Three: ULB will look into the grievance & resolve by 6 working days.
Q.21. Whether Structural Engineer Class I/II, Geo-Technical Engineer Class I/II and Structural Reviewer empanelled in a ULB can practice in other ULBs?
    Ans.- Yes, please follow notification no. 611/MA/O/C-4/1M-31/2015(Pt-V) dated 10.06.2022

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Q.22. Can empaneled technical personnel of Kolkata Municipal Corporation practice in other ULBs?
    Ans.- In terms of Sub-Rule 2 of Rule 14 of West Bengal Municipal Building Rules, 2007 (as Amended), structural engineer (class I & II), geo-technical engineer (class I & II) and structural reviewer empaneled with Kolkata Municipal Corporation can practice in other ULB(s) barring hill towns.